OS 11 Daily Post

Sarah Batley's Avatar

Sarah Batley

20 Sep, 2017 06:10 AM

Following the Apple update I cannot open the iPad ap for the Daily Post It says loading and then immediately closes. I am paying for this but cannot access the publications. Please resolve quickly

  1. Support Staff 1 Posted by newspapersaless... on 20 Sep, 2017 09:59 AM

    newspapersalesservices's Avatar

    Hi Sarah,

    Thank you for contacting us.

    We apologise for the disruption. At present we are looking into what has happened and how it will be best to fix it. It appears that the Apple update may have knocked the subscription in your Apple account and the App out of line with each other. Please bear with us while we have the problem resolved.

    Would you please be able to let me know if you download the Daily Mirror manually each day or is yours set to download automatically?

    Many thanks
    Mirror Tablet Support

  2. 2 Posted by Sarah Batley on 20 Sep, 2017 11:29 AM

    Sarah Batley's Avatar

    Thank you for the response. My problem is with the Daily Post, not the Mirror. I download it manually

    I look forward to hearing that you have resolved the problem

    Sarah

  3. 3 Posted by Sarah Batley on 22 Sep, 2017 10:40 AM

    Sarah Batley's Avatar

    Good morning

    I raised this issue on September 19, and replied to your query on September. However, I still cannot download the Daily Post through the app. When will this problem be resolved, and will Trinity Mirror please compensate me for the missed copies of the paper.

    I look forward to hearing from you

    Sarah Batley

  4. Support Staff 4 Posted by newspapersaless... on 27 Sep, 2017 09:15 AM

    newspapersalesservices's Avatar

    Hi Sarah,

    Thank you for contacting us. Apologies I got your app wrong, it was all of our apps that were affected.

    There should now be a newer version of the app live in the app store. Please upgrade the app on your iPad in order to get it working again.

    Please let me know if you continue to have the same problem.

    Many thanks
    Mirror Tablet Support

  5. 5 Posted by Sarah Batley on 27 Sep, 2017 09:23 AM

    Sarah Batley's Avatar

    Thank you, the app is now working

    Can you confirm that I will be reimbursed for the missing week’s worth of editions?

    Sarah

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