Gazette Teesside App

Graham Thompson's Avatar

Graham Thompson

20 Sep, 2017 01:32 PM

Hi

Since IOS 11 update my Gazette App doesn’t work on my IPad.

It crashes and won’t reopen.

Please advise as soon as possible how I can rectify this.

I have tried restarting, resetting and reinstalling, nothing works.

Thank you.

Graham Thompson

  1. Support Staff 1 Posted by newspapersaless... on 20 Sep, 2017 02:14 PM

    newspapersalesservices's Avatar

    Afternoon Graham,

    Thank you for contacting us.

    Apologies for the disruption. We are aware of the problem and are in the process of having fixed. It appears that the Apple software update may have knocked the subscription in your Apple account and the app out of line with each other. Please bear with us while we have the problem resolves.

    Would you be able to let me know if you download the paper manually each day or if it is set to download automatically please?

    Many thanks
    Mirror Tablet Support

  2. 2 Posted by Graham Thompson on 20 Sep, 2017 02:36 PM

    Graham Thompson's Avatar

    Good afternoon. Thanks for getting in touch.

    I manually download the paper each morning. I have to click on an ‘open now’ message in order for it to open.

    Kind Regards

    Graham

    Sent from my iPhone

  3. 3 Posted by Graham Thompson on 26 Sep, 2017 04:02 PM

    Graham Thompson's Avatar

    Is there any news as to when the problem is going to be fixed?

    Sent from my iPad

  4. Support Staff 4 Posted by newspapersaless... on 27 Sep, 2017 08:39 AM

    newspapersalesservices's Avatar

    Hi Graham,

    Apologies for the delay.

    Thank you for contacting us. Apologies for the disruption.

    There should now be a newer version of the app live in the app store. Please upgrade the app on your iPad in order to get it working again.

    Many thanks
    Mirror Tablet Support

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