Q: I am unable to get my e-edition download when at work or in some public Wi-Fi zones.

A: Some private companies and public businesses/retailers impose a firewall that restricts downloads to Wi-Fi users, whether they are staff or customers. They make Wi-Fi available for surfing the internet, but not to download content. You might find a Wi-Fi hotspot in a cafe allows you internet access but prevents you downloading your e-edition or other content like music and movies. If you can’t get the download where you work, despite being in a Wi-Fi zone, check with your company’s administrators.